Cryptocurrency swap order troubleshooting: locate by payment, confirmation, swap, and outgoing transfer
First determine which layer the evidence stops at: whether the sending side broadcast, whether the deposit network confirmed, whether the FeilongEX order was recognized, whether the target network sent out, and whether the receiving platform credited. The estimated amount and status prompts of FeilongEX cannot replace on-chain transaction records.
Start from your current question
- 01
Only have a number, don't know what to check
The order number corresponds to the entire swap, while the deposit, outgoing, and refund hashes each correspond to one on-chain record. First classify them, then verify on the correct page.
Distinguish the order number from the various hashes ↗ - 02
BTC already sent, order still confirming
Go to the Bitcoin mainnet to verify TXID, the receiving output, and the block status, then see whether the order is still waiting for the required confirmations.
Check the BTC deposit and confirmation stage ↗ - 03
Wallet deducted coins, but target asset has not arrived
Check the deposit hash, order stage, and target-network outgoing transfer in sequence. If it still has not been credited after a successful outgoing transfer, then verify with the target receiving platform.
Locate the stage where arrival failed based on evidence ↗ - 04
The order requires verifying the refund destination
The refund handles the original sending asset; it differs in purpose from the target receiving address, the order deposit address, and the campaign refund address.
Distinguish the four address purposes ↗
The complete guide to Order and arrival
Check the glossary first ↗What is the difference between an order number and a transaction hash? Which one should be checked for exchange progress?
Use the order number to check the exchange process, and the transaction hash to check on-chain transfers. Understand how deposit, outgoing, and refund records correspond, why an estimated receipt does not mean payment has been made, and how to keep order inquiry information.
Read the guide 02What to do when a BTC exchange is waiting for confirmation? Check step by step through transaction, block, and order
BTC sent but the exchange is still confirming? First verify whether the transaction was broadcast, the receiving output, block inclusion, and the FeilongEX order stage, then decide when to contact FeilongEX order help.
Read the guide 03How to check a cryptocurrency exchange that keeps processing? Order status and transaction hash troubleshooting
When an exchange keeps showing confirming, exchanging, or sending, use the FeilongEX order number, deposit transaction hash, and outgoing record to determine the next step, and do not pay again.
Read the guide 04What is the difference between receiving, deposit, and refund addresses? Verify item by item before exchange
Follow a teaching exchange example to distinguish the order deposit address, target receiving address, refund address, and campaign refund address, and verify the asset, network, and Memo/Tag corresponding to each field.
Read the guide 05How to choose a No KYC cryptocurrency exchange platform? FeilongEX verification checklist
A dedicated contract guarantees that every FeilongEX exchange, regardless of amount, is 100% No KYC throughout the entire process, and FeilongEX assumes responsibility for service fulfillment. Verify the actual arrival, network, limits, order evidence, and fee refund.
Read the guideExchange routes covered in the article
All routes ↗BTC to USDT (TRC20): Bitcoin to Tether
View routes and quotesSwap USDT (TRC20) for BTC: swap Bitcoin from TRON
View routes and quotesWhether a route is available, amount requirements, and estimated receipt remain subject to the current quote and order.